Mar 3, 20211 minHope is not a strategyHope springs eternal...while this may be true, it is not a stand-alone strategy for success. There are millions of quotes about hope –...
Jan 27, 20212 minAre you too tired to greet the new guest?I was going to write about the importance of the guest experience, and about turning your guests into your sales team by creating a...
Dec 21, 20203 minCan you hear me? Are you listening? Sleigh bells ring….are you listening? When you hear certain lyrics, does it evoke an emotional response? Think about it : When engaging...
Nov 27, 20204 minFair Deal DanAre you a product pusher or a problem solver? Does anyone remember "Fair Deal Dan" from the Munsters? If you are under 30-Google it…He...
Oct 9, 20202 minConcerned your salespeople aren't up for the challenges they face?Worried About Your Salespeople Learning the Skills They Need to Survive and Thrive? It shouldn’t be surprising that most hotel managers...
Oct 9, 20202 minHow long does it take to develop a new habit?For many years, people have quoted the Maxwell Maltz, a plastic surgeon, “21-Day Rule” that states that it takes 21 days to form a new...